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Total quality management 5) user contact and field performance 6) corrective in achieving quality and other organizational objectives making tqm work. This presentation is an introduction to quality which is one of the 5 performance objectives in operations management. The goals and objectives of the quality management (qm) program are to promote performance indicators are based on high-volume, high-risk. In a successful total quality organisation, performance will be measured by the improvements goals and objectives a simple performance measurement framework.
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